Customer Service

How to Order
You can purchase online and be confident your order will be processed expeditive and secure.

Alternative methods: Orders can be placed via phone or fax. Orders can be faxed 24 hours a day to: fax number (503) 280-1900.
We are open Monday - Friday 8:00am to 5:00pm pacific standard time. Phone (877) 865-7373
Privacy Policy
We believe you should feel safe and secure. Your privacy and security is your right. All information shared between you and our servers is encrypted for safety. Omnipak servers collect information for the sole purpose of the orders placed. Information can only be viewed by the webmaster administrator for processing of orders. Once your order is processed your credit card information is permanently deleted from the server. We do not share, sell or disclose your information with any third parties.
Terms of Sale
We welcome your Visa, MasterCard, American Express and Discover Card. Paying by credit card will expedite your order and avoid any additional fees. At this time, we do not ship orders with c.o.d. terms.
Open Account
Open accounts subject to credit approval with completed Omnipak credit application. Past due invoices will be charged 1.5% per month late charge. There will be a $25.00 dollar charge for returned checks.
Most orders ship with 1-2 business days. On occasion some orders can take longer. We will notify you by email of any delays. When your order ships, you will receive an email shipping confirmation with tracking information.

Will Calls - If you would like to pickup your order, please call in advance to arrange pick time and location.
Shipping Claims
We must be notified of any errors in shipping within 2 business days of receipt of merchandise. Damaged product must be noted on bill of lading when delivery is made. Omnipak must be notified at time of delivery to start the claim process.
Returns of Merchandise
No returns after 90days. All returns must be pre-approved in advance, please call before returning product to receive your authorization. Phone: 503-280-9000.
All property rights reserved; having no control over use or misuse of the products, we assume no liability connected with their use. Under no circumstances are we, or the seller, liable for any loss, damage or expenses of any kind arising out of the use or inability to use our products.